Getting a refund during the 14-day period

At any time during 14 days, a potential customer can cancel their account and receive a full refund per their request to our Support Team. Within this period, we also encourage users to contact us with any questions concerning the apps’ functionality, settings and the billing procedure of our service in order to establish the following:
The app does exactly what the user requires;
The app displays and works correctly on the user’s website and is compatible with the website’s general setup;
The customer understands the way the service works and the billing procedure;
The customer understands that subscriptions are recurring and will be automatically renewed at the end of the paid period.

By continuing to use the service following the end of the 14-day period customers confirm the following:

They are familiar with the billing model;
They agree with the billing model and accept the terms of use;
They are generally satisfied with all the aspects of the service and consent to keep using it under the terms of use.

Getting a refund after the 14-day period

After the 14-day period is over, refunds are offered under the following circumstances:
Сustomer’s use-case is no longer supported due to the changes on the side of the app;
Сustomer is experiencing an issue or bug with the app that cannot be fixed by our developers in less than two weeks.

Refunds for the following reasons are NOT offered after the 14-day period:
Approved refunds will be processed within 10-15 working days.

Customer who no longer needs to use the app didn’t cancel the subscription before it was renewed – customer is solely responsible for cancelling their recurring subscription. Webappz bears no obligations whatsoever in regard to timely cancellation of customers’ subscriptions;
Customer has changed their mind about using an app for reasons unrelated to the app’s performance midway through the paid period and canceled their subscription;
Customer has requested extensive widget customization that is not doable in the general context of the app or new app functionality after the 14-day period.
With all other reasons, no refunds are offered after the 14-day period as a matter of policy. In order to treat everyone equally, no exceptions will be made.

Cancellation Policy

Canceling your paid Webappz subscription

To cancel your subscription at Webappz, please go to the Billing section of your Webappz account and find the subscription you would like to cancel. Hover the dots and choose Cancel Subscription in the drop-down menu.

Once you click Cancel, your subscription gets terminated. It means that this subscription will remain active until the end of the period. For instance, if you subscribed on a yearly basis on October 17, 2019 and canceled the subscription on December 17, 2019, you will still be on the plan you've paid for until October 17, 2020. Once the paid period is over, you'll be automatically switched to the Lite (Free) plan. Your widget will still be displayed on your webpage, and you’ll still be able to work with it in your Webappz Apps account.

In case you change your mind while your subscription is still active, simply click on the Resubscribe button: